If you have received our brochure, we hope you liked it.
This means we have already made an initial appraisal of your roof using satellite data and we think your home is suitable for free solar panels. If you require more solar panels information or have any other queries or simply wish to arrange a home consultation, please do call us on 08448 733223.
If we have not contacted you yet, please call or email our customer services team, who would be delighted to help you through the process.
Having made the initial contact, you’re bound to have more questions. One of our experienced energy consultants will call at your home at a time that is convenient to you. He or she will fully explain the FreeSolar process.
You will be given information on the equipment, the contract, how long the process will take and exactly what you can expect from us.
Although our customer services team will have performed a remote analysis of your roof using satellite data, it is essential that we inspect your roof first hand to make sure that it is suitable for free solar pv installation.
This involves a short visit by a technical advisor and will be arranged at a time that is convenient to you.
Completing paperwork can often be daunting. However, our dedicated team is experienced in what is required and will guide you through every step of the way.
We commit to explaining what needs to be done in an open, honest and straightforward manner, guaranteeing you no surprises along the way. It is in everyone's interest that the paperwork gets done quickly and efficiently, so you can start saving on your bills as soon as possible. That's why we complete the paperwork for you and follow it up to minimise any delays.
Here at FreeSolar, we really do aim to make this process as easy and straightforward as it can possibly be.
On an agreed date, our fully certified solar panel installation partners will attach the solar panels to your roof and carry out the electrical work. In the majority of cases, this takes no more than one day.
An electrician will need access to the inside of your house for a short while in order to install a meter and connect your system to the grid.
Your ongoing partnership with FreeSolar means the best in customer care. We are fully responsible for maintaining your solar PV system and our constant monitoring via the meter ensures that, in the unlikely event of a performance issue, we may be troubleshooting the problem before you are even aware of it.
Like you, we at FreeSolar want to make sure that you get the best from your system. Therefore, throughout the 25 year life of the contract, we will carry out regular health checks and guarantee to repair or replace any parts that may develop a problem. This promise, backed by our own insurance, will provide peace of mind and a hassle free reduction in your energy bills.